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info@atozwatchrepair.co.uk

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0800 180 4815

24/7 customer support

Mon - Fri: 9:00 - 17:30

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FAQ

Answers to frequently asked questions

ATOZ Watch And Jewellery Repair FAQs

Atoz Watch repair provides estimates for FREE!! Just follow our 3 step process to get one today.

Repair times can vary according to watch or jewellery type and the issue at hand. For example, the repair time for a quartz watch overhaul is usually just 1 to 2 weeks. But vintage watch servicing can sometimes take 2 to 3 weeks. Other jobs can last longer because we have to order parts or jewels. We know that everyone would like their watch or jewellery as quick as possible, all we ask is for some patience on your part. Watch and Jewellery repair is a very complex process. Testing is also factored into the repair to ensure we have effectively repaired your watch to the standard you require. We keep you informed through our tracking system with regular updates just enter your telephone number.

We refuse to cut corners, and always use the appropriate parts, but are very competitive on our pricing.

Yes we have a standard no quibble 1 year guarantee on all repairs in some cases this is extended depending on the job undertaken we want your business for life and to recommend us to others.

Some people do feel uneasy at sending items through the post but in our time we have not had any instances where watches have been lost or damaged so we must be doing something right. But we are not complacent we are fully insured by TH March the industry standard at our premises and if you follow our 3 step process your timepieces will also be covered in transit always.

If we kept peoples watches or jewellery we would not be in business very long if in any doubt call us I am sure we can put your mind at rest.

Every time provided your claim is fair and within reason we reserve the right validate your claims.

Yes, we are fully insured. You should only purchase insurance from for example your courier or Royal Mail to ensure you are covered in transit.

Atoz Watch and Jewellery Repair
Maxim1, 1st Floor 2, Parklands Way, Maxim Office Park, Eurocentral, Motherwell, ML1 4WR

When your watch arrives we will book a technician to look at it and inform you by text or email or telephone call based on your preference.

Yes we will send you a link with you confirmation email.

Payment is collected at the point the repair is completed we accept, all major credit and debit cards, PayPal.

No there is no charge there may be irreversible damages, parts might not be available, etc. In these rare instances, we simply ship your watch or jewellery back to you at our expense.

We expect payment at completion of the repair in all instances; if this is not forthcoming for whatever reason we give you a 90 day grace period. After which, we reserve the right to disassemble your watch or jewellery to extract the new parts and charge you to return the watch to you.

We track all watches and jewellery under our care. But, we cannot be held responsible for storing your repaired watches and jewellery after the 90 day non-payment grace period. As you can appreciate this can take up valuable space in our facility.

There are a variety of quartz movements that have been used by Tag Heuer over the years from ESA, ETA , Ronda and more recently the in house Calibre S these movements take a variety of watch battery sizes the most popular sizes are Renata 395, Renata 394, Renata 377, Renata 371, Renata 364 it is important to check your manual to make sure the appropriate battery size is utilised as the wrong battery could effect the watch performance. To book your watch in with us CLICK HERE

You can visit us here at Atoz Watch and Jewellery Repair at Eurocentral Motherwell alternatively you can use our excellent postal service to get your Tag watch battery replacement undertaken by a Tag Heuer Watch Battery Specialist Watchmaker.

Currently Atoz Watch and Jewellery repair charge £45.00 inc vat and return postage via UPS. For a Tag Heuer watch battery replacement.To book your watch in with us CLICK HERE

All of the quartz range of Tag Heuer watches use batteries as their primary power source dependent on the watch usage batteries will usually last for about 2 to 3 years if non-chronograph then the movements have END OF LIFE capability basically if the watch seconds hand jumps every 4 seconds instead of every second then it is a sign that your Tag battery needs replaced. Tag watch batteries

Yes, but we have a system that updates you through various stages as to what we are up too and allows you to respond.

You simply enter your contact number. As previously stated, repairs generally take anywhere between 1-3 weeks.

We have a 1 year repair warranty, so just send it back to us. Please bear in mind that there must be a connection between our prior work and what is effecting your watch. For example, if we did a glass replacement and your bracelet happens to break 6 months later, we are not liable for this as it is an unrelated issue and we will charge accordingly.

No at present we will repair watches or jewellery made by any manufacturer as long as we can access the original parts.

Maybe; it depends on the particular strap. We have generic links that work with lots of popular brands and models. Other bracelets require us to order replacement links from the manufacturer. For all link questions, we ask that you send us a photo of your watch so that we can determine how to assist you.

Yes we can for a fee provide this service price is determined on a case by case basis.

Yes, we can fix antique watches.

We’ll do our best to restore your watch to working condition, but it really depends upon the damages.

Yes, we perform pocket watch repair.

The answer depends on the type of watch you own. We suggest about every two years as a guide but some manufacturers will recommend other periods.

A quartz watch is powered by a battery a mechanical watch is powered by a winding mechanism either by hand or by wrist movements.

If this is a concern and you will be submerging your watch in water we will only recommend water pressure testing as part of your servicing package it just makes sense.

Easy just follow our 3 step process.

Yes they are as part of our 1 year guarantee.

Not long at all we aim to complete battery replacement orders within 2 to 4 business days after the timepiece arrives at our location.

Armani Watches are primarily quartz movements and require high drain cells due to the wide variety of movements and styles of watch Armani watches vary widely in terms of the watch battery sizes Renata 364 is popular, but we recommend only using Renata watch batteries as the industry standard in watch batteries.

Currently Atoz Watch and Jewellery Repair the cost is £35.00 including VAT and return postage this includes a waterproof test. Book your watch in with us CLICK HERE 

Yes 90 percent of their collection have quartz movements that are powered by batteries you can send your watch to our Armani Watch Battery replacement specialist for your peace of mind.